Refund and Returns Policy

1. Introduction
At Ball Pythons Hub, we want you to be completely satisfied with your purchase. If you are not satisfied with your ball python for any reason, our return and refund policy outlines the process for returning your purchase and receiving a refund.

2. Eligibility for Returns

• Time Frame: You may return your ball python within 14 days of the delivery date.
• Condition: The ball python must be in the same condition as when you received it, and should not show any signs of injury or illness.

3. Return Process

• Step 1: Contact Us: Email us at info@ballpythonshub.com with your order details and reason for return.
• Step 2: Return Authorization: We will review your request and, if eligible, provide you with a return authorization.
• Step 3: Shipping Instructions: Ship the ball python back to us using the instructions provided. The customer is responsible for return shipping costs.
• Step 4: Inspection: Upon receipt, we will inspect the ball python to ensure it meets our return eligibility criteria.

4. Refunds

• Processing Time: Once your return is approved and the ball python is inspected, we will process your refund within 7 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card issuer to process and post the refund.

5. Non-Returnable Items

• Customized Orders: Any customized or special orders are non-returnable and non-refundable.
• Accessories and Supplies: Items such as cages, food, and other supplies are non-returnable once used.

6. Issues and Concerns
If your ball python arrives injured or ill, please contact us immediately at info@ballpythonshub.com. We will work with you to resolve any issues as quickly as possible.

7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@ballpythonshub.com.

I hope this helps! Let me know if there’s anything else I can assist you with. 🐍📦